Product – Service & Support

Exceptional 24/7 Support
Enterprise-grade storage
Multiple daily back-ups

Set-Up and Support

With Trackplan you get free, unlimited support from our friendly and knowledgeable team who are here to help, around the clock. We will give you a speedy response – no matter where you are. You can set up your account and be ready to go – it’s that easy to use. But we are there to help you configure your ideal solution by phone or in person and of course 24/7 support is always there.


Trackplan’s web based facilities management solution is in the cloud at Microsoft’s enterprise-grade hosting facilities. Developed using Microsoft’s latest technologies, the solution is scalable as far as you need to go, with capability for unlimited users, sites, assets, jobs and documents.

Free Upgrades

Trackplan’s facilities management software is being continually improved. We love listening to and talking with customers and turning ideas and wishes into solutions using the latest technology tools and innovations. Get in touch and find out what is on the roadmap and help influence new features and ideas.


External access to our servers is controlled by multiple layers of firewalls, intrusion protection systems and routers hosted and maintained by Microsoft. These are configured, monitored and updated according to industry best practice. Through cutting-edge security practices and unmatched experience in running some of the largest online services around the globe, Microsoft delivers enterprise cloud services that customers can trust.