Simply Solutions and 5000+ retail sites – CAFM and Facilities Management Software for Facilities Company and their retail clients
Background to Simply Solutions and their requirements
Simply Solutions are an International Provider of Strategic Facility Management and Workplace Maintenance
They offer fast, effective solutions on a international, national and regional level, providing their clients with a unique, seamless service.
They are an independent business, offering a tailored, personal service. Their services are tailored to meet each clients’ specific and unique requirements, no matter how challenging they may be, continually priding themselves on working in harmony with our clients and their surroundings.
They have a vast client base of mainly retail clients with 1000s of sites across UK, Ireland and Europe.
They use Trackplan to help their team manage the reactive and planned preventative maintenance at their client sites. Calls come into their customer service desk who create the jobs and issue them to their maintenance team. They are then able to view and manage the issued jobs while on the road. They also provide access to their clients who can view their jobs across their sites and also create jobs directly.
Other benefits include:
– setting SLAs and priorities for each client
– financial reporting and cost and sales integration with their finance system Xero
– smart and automatic allocation of jobs to the correct resource dependent on the client site region and the type of work
– easy to use, fast and responsive system enabling rather then hindering the helpdesk, engineers and clients
– quote management