CAFM Software for Restaurant Group

Individual Restaurants – CAFM and Facilities Management Software for Restaurant Group


Background to Individual Restaurants and their requirements

Individual Restaurants are one of the UK’s leading restaurant companies, responsible for a collection of amazing restaurants including Piccolino, The Restaurant Bar & Grill, Bank Restaurant & Bar and Gino D’Acampo My Restaurants. Their experienced team of chefs prepare all of the dishes in their restaurants daily from scratch, using carefully sourced ingredients. They pride themselves on their food, their service and their people.

Individual Restaurants

They have over 50 restaurants in premium city centre locations across the UK.  The quality and well being of the sites is very important with 7 in-house engineers and over 250 contractors maintaining the restaurants, managed by Charlie, the Facilities Manager.

They have over 2,200 assets across their restaurants from catering equipment to refrigeration.

Charlie contacted Trackplan while reviewing over 10 other solutions.  He was drawn to us by some stand out features such as:

– the engineer apps, for the 7 engineers to manage their workload of daily tasks.

– helpdesk / job requests for restaurant managers to create job requests to the central help desk

– the electronic forms allowing jobs requests to be customised by job type

– The strong asset management and ability to add assets to a job request.

– the ability to record and cost the time spent by engineers and to use timesheets

– run scheduled reports

The Trackplan Solution

Charlie was very clear about what he wanted and was quick to spot the gaps in our product.  We agreed a timetable of improvements which they sponsored.  Within a few months we were able to go live.

In spite of some early teething problems both sides have worked hard to make it a success and iron out difficulties.

Training was provided online over a few sessions on Zoom to Charlie alone, who then trained and rolled-out to his team (the helpdesk, restaurant managers, engineers)

Pre-Covid, they were booking up to 800 job per month.  Most of these have come in from job requests created by the restaurants.  Then the helpdesk has approved these job requests into jobs, which in turn have been sent out to the engineers.  Then the engineers view and complete the jobs on the Resource App, often including a Risk Assessment.

Job Costs are recorded from engineer time records and timesheet contributing to monthly job and cost reports sent our to regional and group managers.

We have been very lucky to work with someone as sharp and professional as Charlie who, like many of our clients, has helped drive the product on.

I hope the Covid cloud lifts soon so they can get back to winning ways.