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Navigating Trackplan’s CAFM software is easy with our intuitive design and user friendly interfaces. Our customers love the ‘ease of use’ that means very little staff training is required. We have highlighted some of the basic steps below so – you will be up and running in minutes:

Getting Started Video

Trackplan’s CAFM software is both simple to use and highly configurable with almost every aspect of the software easily customisable to your specific needs. This video shows the recommended initial steps and guide for going live with Trackplan. It shows you step by step how to get started with Trackplan FM Software for Facilities Management. See how Trackplan’s elegant and powerful software CAFM and CMMS software lets you manage, create jobs and control maintenance work keeping your buildings running safely and preventing damages, accidents, risks and cutting costs.

Create your first site

Before you can create a job you have to create a site. Once you have created a site you can then create locations and sub-locations within the site.
Each building can be set up as a site. Each site in turn can be divided into locations and sublocations.
Sites can be categorized into site types and regions – the site types and regions can be set up in the settings area. Each site, location and sub-location can be given their own codes.
Reactive jobs are created against sites and locations within a site.
Planned schedules can be set up against sites, locations within sites or against assets.
Sites can be loaded in from a spreadsheet using the upload centre. But we recommend creating the sites through the interface for a small number of sites.
Note that assets must belong to a site and optionally a location / sub location in a site.

Create your first job

Now that sites have been created you can create your first reactive job against one of your sites. You can do this directly from the specific Site Detail page, or you can do it from anywhere in the software by clicking the NEW button in the top menu bar.
Once that jobs have been created they can be viewed on the job list. When an individual job is chosen you will be able to add notes, attach documents, photographs, costs, alerts and other details relating to the job. When the job list becomes more extensive it can be quickly searched using a number of dropdown options.

How to accept Job Requests

Job Requests are work orders raised by staff members for work to be done. Users can create requests by logging into Trackplan and completing a simple wizard.
These requests can then be approved into reactive jobs for the helpdesk to manage.
In addition, users can email in requests to a designated email address which will create requests in Trackplan. The emailed requests can be correctly routed to the correct site and location if the staff member and their email address are set up as site contacts.
Decide if and how you want to use them.

Setting up Users

Each user can be given access to all sites, a single site, multiple sites or a collection of sites. This is managed from the settings -> users area.
Each user can be assigned a role give full or restricted access to the features.
User settings control when they receive emails and what they are able to do. See the user detail page for each user in the users area.
In addition, user types can be set up with a pre-determined set of rights – users can be assigned to a user type to make user management easy.
There is also an app available for users where they can view and manage jobs on a device such as Android or iPhone. Consider if and when you want to use this.

How to load Resources (Contractors and Engineers)

Contractors and internal engineers can be manually entered through the Resources area.
Contractors can be given access to view, manage and complete their instructed jobs in the contractor portal. They can also create quotes, enter costs, upload documents, add job notes and take photos.
There is also an app available for contractors and engineers where they can view and manage instructed jobs on a device such as Android or iPhone. Consider if and when you want to use this.
Currently there is no upload centre for resources, but Trackplan can load them in on your behalf if you provide a spreadsheet in a good format.

Setting up your Assets

Assets can be created in the assets area. Each asset must belong to an asset class.
Each asset must belong to a site and / or a location within that site.
Each asset must have a unique asset code / number.
Assets can be tagged with QR Codes.
Job and planned schedules can be set up for assets.
Assets can be loaded in from a spreadsheet using the upload centre. But we recommend creating the assets through the interface for a small number of assets.

Setting job priorities, job types, email templates and other settings

In the settings area, many of the dropdowns and email templates can be configured. Before creating jobs we recommend at the least you look at setting up:
  • Users and user types for user management
  • Job requests
  • Email templates
  • Reactive and planned job types
  • Job priorities
  • Asset Classes
  • Site regions and site types
  • Resource trades

Planned Maintenance

Planned maintenance schedules can be set up in the planned maintenance -> planned schedules area.
Each schedule must be set up for sites, locations or assets (specifying an asset class).
Multiple sites, locations or assets can then be attached to the planned schedule.
You can also set up a maintenance schedule quickly against a specific site or asset from the planned schedules tab of the site or asset details page.
There are 3 schedule types – the most commonly used is “Regular”. This creates one job at a time.
A new job is created once the current due job is completed. The job generator creates jobs behind the scenes every 20 minutes. But you can also kick this off by selecting “Generate Jobs”.

View jobs on the calendar

The Trackplan calendar utilises a highly configurable ‘drag and drop’ design that allows you to view and modify jobs at the click of a button. The calendar has numerous filters and viewing options to allow you view it in exactly the way you choose.

Inspections and Electronic

In the forms area you can design forms to help with inspections, risk assessments, surveys and meter readings. You can create multiple questions per form with several questions types including Yes/No, Text, Number, Photo, Signature, Pass/Fail. There are over 12 question types.
You can break the form into sections and group questions into different sections.
You can issue forms with a job or planned schedule, or you can make them available for general use in the forms library.
Note that for forms requiring regular daily input such as meter readings or toolbox audits, you can set a section up as “repeatable”, so multiple entries can be made into one form.
Forms can be attached to reactive jobs and planned schedules for completion by the FM team or contractor. You can also complete forms on the fly against sites and assets.

Budgets and costs

Costs rows can be completed against jobs. In addition, in the finance area, multiple budgets can be set up, and jobs can then be attached to one of these budgets. Job types and sub types can be set to assign the job to a specific budget. Or this can be selected manually once the job is created.

Document Management

Documents and photos can be uploaded against sites, jobs, assets and resources. In addition, you can create document tags to help categorise and organise documents.